Bute Property Limited’s in-house complaints procedure is as follows:
A written complaint will be acknowledged by Bute Property Ltd in writing within 3 working days.
A formal written outcome of the company investigation will be issued to the complainant within 15 working days. This outcome of this investigation will be deemed final.
If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 12 months of the date of the agents’ final written response. Our membership number of the scheme is D7661-0
The contact details for The Property Ombudsman are as follows:
Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Tel: 01722 333 306
The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.
A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk